Interview Process

Application

 If you see an interesting offer on our web-site, send us your CV, or walk-in to our offices . You may also do this if the position that interests you is not currently available – you will then be placed in our database of candidates.

Test

 If your profile is shortlisted in the next stage you will be invited for a test related to your knowledge/ personal skills, or do a short task. Post clearing the test you will progress to the next stage.

Interview

A personal interview is always the best way for us to get to know you better. We’ll be glad to talk about your qualifications, experience and professional expectations. If you have any doubts or you’d like to know more – you also have the chance to ask us a few questions, on the work culture, role and responsibilities and your growth in the organization, which we would be happy to answer.

Feedback

Once you have completed the selection process, we will communicate the outcome in the next 4 working days.

Career Opportunities

 

Reporting to: Team Lead
Key responsibilities & accountabilities

Implementation / configuration of Microservices / Apps in SAP SCP.

Implementation / configuration of interfaces via SAP SCP using SAP APIs.

Implementation / configuration of SAP standard enhancements.

Support in the resolution of issues.

Second level support: liaising with SAP for implementation of OSS notes.

Independent handling of work packages and managing deliverables.

Perform incident and functional tests after successful resolution – safeguard operations stability by continuous testing.

Interact with international support teams in defined way.

Identify and evaluate problems, complaints and service requests and formulate plans of resolution Idea generation for process improvement.

 

 

Needed Experiences

BE/B.Tech in Computer Science or related field

Years of experience should be 5 yrs- 8 yrs

Should be comfortable to handle team

Interact with functional team and prepare/provide solution to client & Team Player

Required Skill Sets

Proven experience in all aspects of software development and strong programming skills in ABAP.

Extended knowledge of software design and software architecture.

Analytical skills to drive root cause analysis for complex problems.

Willingness to continuously learn both new technologies and business processes.

Good communications skills, strong customer focus and service mindset.

Motivated, committed, and strong self-initiative.

Strong team player and out-of-the box thinker.

Fluent in English (both spoken and written).

 

Reporting to: Team Lead
Key responsibilities & accountabilities

Second level support: liaising with SAP for implementation of OSS notes.

Implementation/configuration of Rule sets

Perform regular compliance checks and create compliance reports.

Support in the resolution of compliance issues.

Independent handling of work products and managing his/her deliverables

Analyze compliance and authorization issues and trigger resolution and testing steps.

Perform incident tests after successful resolution – Safeguard operations stability by continuous testing.

Analyze incoming authorization incidents and support the structured resolution within defined time frames

Support the collaboration with internal and external auditors by providing analysis and reporting

Interact with international support teams in defined way

Identify, evaluate and prioritize problems, complaints and service requests and formulate plans of resolution

Recommend and conduct trainings for identified needs within teams Idea generation for Process improvement

 

 

Needed Experiences

Evaluate and prioritize problems; complaints and service requests and formulate plans of resolution/implementation.

BE/B.Tech in Computer Science or related field.

Years of Experience- 5yrs-9yrs

Should be comfortable to handle team.

Interact with functional team and prepare/provide solution to client.

Very Good written and verbal communication

Should have experience in customer interfacing skills.

Required Skill Sets

Profound knowledge in SAP Security with GRC ( Experience in Access Management is a must)

SAP S4 HANA Knowledge in GRC and Security.

Strong knowledge in SAP Security

Knowledge of new technology i.e. SAP Cloud, Security of SAP Cloud

Knowledge of handling Incident and Test management tools. (eg. HPSM, HPQC etc.)

 

Reporting to: Team Lead
Key responsibilities & accountabilities

Second level support: liaising with SAP for implementation of OSS notes.

Implementation/configuration of Rule sets

Perform regular compliance checks and create compliance reports.

Support in the resolution of compliance issues.

Handling of work products and managing his/her deliverables with little support from Sr. Consultant

Analyze compliance and authorization issues and trigger resolution and testing steps.

Perform incident tests after successful resolution – Safeguard operations stability by continuous testing

Analyze incoming authorization incidents and support the structured resolution within defined time frames

Interact with international support teams in defined way

Identify, evaluate and prioritize problems, complaints and service requests and formulate plans of resolution

Recommend and conduct trainings for identified needs within teams Idea generation for Process improvement.

 

 

Needed Experiences

Evaluate and prioritize problems; complaints and service requests and formulate plans of resolution/implementation.

BE/B.Tech in Computer Science or related field.

Years of Experience- 3yrs-5yrs

Should be good team player

Interact with functional team and prepare/provide solution.

Very Good written and verbal communication.

Required Skill Sets

Profound knowledge in SAP Security with GRC ( Experience in Access Management is a must)

SAP S4 HANA Knowledge in GRC and Security

Strong knowledge in SAP Security

Knowledge of handling Incident and Test management tools. (eg. HPSM , HPQC etc.)

 

Reporting to: Head of Continuous Improvement
Key responsibilities & accountabilities

Lead the execution of enterprise-level 6 Sigma and other lean projects in various business areas of the retail vertical like Supply chain planning, E commerce, Logistics, Finance, HR etc. in a matrix organization.

Facilitate top down (with senior executives) and bottom up workshops(with green belts) to identify Business Burning platform and project potentials

Develop recommendations for the leadership to support attainment of mission goals and requirements

Coach business team members in 6 Sigma and certifying them as Green Belts and Black Belts in the practical application of the Six Sigma Lean tools to drive significant business impact.

Be an integral part of setting up the Business Process Improvement (BPI) Organization

Demonstrate accountability for functional, business, and broad company objectives. .

Integrate and develop processes that meet business needs across the organization.

Act as a change agent, systematically driving continuous improvement and change throughout the business, setting the pace of change to grow the business and make it more efficient.

This role contributes to the overall strategy and manages complex issues within functional areas area of expertise.

Post completion of project, ensure change management for effective implementation, sustenance and replication

Collaborate with the corporate BPI team in Dusseldorf, Germany for project execution, workshops and 6 Sigma deployment

Worked as certified 6 Sigma Black Belt for at least 5 years in diverse domains including retail

Worked as consultant or as am employee within a reputed organization with senor stake holder management experience

Needed Experiences

Any graduate

8 – 10 years of experience.

Functional skills

Six Sigma Black Belt Certified

Exposure in Retail or Manufacturing

 

Reporting to: Team Lead
Key responsibilities & accountabilities

Preparation of Financial and Commercial reports

Understanding of underlying logic of reports

Should be able to add Commentaries

Should be able to understand the business impact of reports

Should be able to modify the reports

Should be able to manage multiple clients

Practical knowledge of Advanced SQL queries, VBA & MS Access

Should have experience in Business Intelligence tools for e.g. Qlikview, Microstrategy

 

 

Needed Experiences

Any Graduate

2- 5 Years

Functional skills

Knowledge of MS Office

Strong Communication skills

Client relationship management

 

Reporting to: Team Lead
Key responsibilities & accountabilities

GRC AC 10.1 all components, incl. customizing (rule book, workflow, jobs, connectors etc.), application support, issue handling.

Check SAP GRC roadmap. Provide recommendation.

Fiori Implementation.

Cloud Solutions connected to GRC / SC IAG

S4Hana solutions within a GRC landscape.

Implementation/configuration of Rule sets and GRC 10.1 workflow.

Independent handling of work products and managing his/her deliverables.

Perform incident tests after successful resolution – Safeguard operations stability by continuous testing.

Interact with international support teams in defined way.

Identify, evaluate and prioritize problems, complaints and service requests and formulate plans of resolution.

Recommend and conduct trainings for identified needs within teams.

Idea generation for Process improvement.

Collaborate with internal and external audit for GRC related findings. Formulate plans for remediation.

 

 

Needed Experiences

Experience (4 to 8 years) in SAP GRC (Experience in GRC Access control 10.1 is must).

Required Skill Sets

Knowledge on SAP S4 HANA, Fiori knowledge in GRC, GRC integration with HANA.

Knowledge of handling Incident and Test management.

Knowledge of new technology i.e. SAP Cloud.

First experience with SC IAG would be added advantage.

Knowledge about Cloud Solutions connected to GRC.

Certification on GRC10.1,SAP Security would be added advantage.

 

Reporting to: Team Lead
Key responsibilities & accountabilities

GRC AC 10.1 all components, incl. customizing (rule book, workflow, jobs, connectors etc.), application support, issue handling.

Check SAP GRC roadmap. Provide recommendation.

Fiori Implementation.

Cloud Solutions connected to GRC / SC IAG

S4Hana solutions within a GRC landscape.

Implementation/configuration of Rule sets and GRC 10.1 workflow.

Independent handling of work products and managing his/her deliverables.

Perform incident tests after successful resolution – Safeguard operations stability by continuous testing.

Interact with international support teams in defined way.

Identify, evaluate and prioritize problems, complaints and service requests and formulate plans of resolution.

Recommend and conduct trainings for identified needs within teams.

Idea generation for Process improvement.

Collaborate with internal and external audit for GRC related findings. Formulate plans for remediation.

 

 

Needed Experiences

Experience (2 to 4 years) in SAP GRC (Experience in GRC Access control 10.1 is must).

Required Skill Sets

Knowledge on SAP S4 HANA, Fiori knowledge in GRC, GRC integration with HANA.

Knowledge of handling Incident and Test management.

Knowledge of new technology i.e. SAP Cloud.

First experience with SC IAG would be added advantage.

Knowledge about Cloud Solutions connected to GRC.

Certification on GRC10.1,SAP Security would be added advantage.

 

Reporting to: Team Lead
Key responsibilities & accountabilities

Design and implement solutions/ change requests based on requirements.

Carry out Functional analysis.

Support for SAP FICO

Provide accurate estimations for Change Requests and new projects and deliver accordingly.

Complete knowledge of Procure to Pay, Record to Report, Order to Cash , Payment Processes.

Test incident resolutions for their correct functionality.

Safeguard the smooth operation including all closing and reporting deadlines.

Interact with international Customers / team effectively.

 

 

Managerial Requirements

No managerial requirements

Required functional skills

Experience in SAP FI and CO modules (usually at least 2 - 5 years) - General Ledger (GL), Accounts Payable (AP),Banking, Accounts Receivable (AR), Cost and Profit Center Accounting (CPA) and Internal Orders.

Configuration of SAP FI, CO modules in IMG based on business requirements

Looking for improvement opportunities in business systems

Assisting in testing process in order to discover errors and issues in business processes, documentation or user's lack of experience

Application support and training of end users

Cooperating with consultants from other modules such as MM, PM, PP and PS

Understanding about different levels of support

Knowledge of incidents management tools to solve and track the issues

Added advantage if candidate has different module experience like MM and SD

Added advantage if candidate has Simple Finance experience / SAP Certification

Experience in SAP BCM , Treasury , RE-FX would be added advantage

 

Reporting to: Team Lead
Key responsibilities/accountabilities

Design and implement solutions/ change requests based on requirements

Carry out Functional analysis.

Support for SAP FICO

Provide accurate estimations for Change Requests and new projects and deliver accordingly.

Complete knowledge of Procure to Pay, Record to Report, Order to Cash , Payment Processes

Test incident resolutions for their correct functionality

Safeguard the smooth operation including all closing and reporting deadlines.

Interact with international Customers / team effectively.

 

 

Managerial Requirements

No managerial requirements

Required functional skills

Experience in SAP FI and CO modules (usually at least 5-8 years) - General Ledger (GL), Accounts Payable (AP),Banking, Accounts Receivable (AR), Cost and Profit Center Accounting (CPA) and Internal Orders

Configuration of SAP FI, CO modules in IMG based on business requirements

Looking for improvement opportunities in business systems

Assisting in testing process in order to discover errors and issues in business processes, documentation or user's lack of experience

Application support and training of end users (eg. HPSM , HPQC etc.)

Cooperating with consultants from other modules such as MM, PM, PP and PS

Understanding about different levels of support

Knowledge of incidents management tools to solve and track the issues

Added advantage if candidate has different module experience like MM and SD

Added advantage if candidate has Simple Finance experience / SAP Certification

Experience in SAP BCM , Treasury , RE-FX would be added advantage

 

Reporting to: Team Lead
Key responsibilities/accountabilities

Design and implement solutions/ change requests based on requirements

Carry out Functional analysis.

Support for SAP Purchasing (Materials Management Module)

Provide accurate estimations for Change Requests and new projects and deliver accordingly.

Support for Maintenance and repair, Construction Management (Plant Maintenance Module)

EBP (Enterprise buyer Professional- SRM module): Org structure management, Application monitoring (Portal).

Purchase order monitoring for error messages

Complete knowledge of Procure to Pay cycle.

Catalogue Upload activities.

Test incident resolutions for their correct functionality .

Safeguard the smooth operation including all closing and reporting deadlines.

Interact with international Customers / team effectively.

Regular support Contract creation, analyzing condition flows, reporting For RE

 

 

Managerial Requirements

None

Required functional skills

Should have understanding of SAP MM Skill, Should be able to work on development with minimal guidance from senior consultants

Profound (2-4 years) knowledge in SAP MM module, exposure to Simple Logistic would be an added advantage

Experience in handling and delivering Change requests and exposure to implementation/ transition projects.

Org structure management, Application monitoring (Portal).

Knowledge of handling Incident and Test management tools. (eg. HPSM , HPQC etc.)

Experience in client interaction (Person with experience in IT Service Industry will be preferred)

 

Reporting to: Team Lead
Key responsibilities/accountabilities

Design and implement solutions/ change requests based on requirements

Own CR that are assigned

Carry out Functional analysis

Support for SAP Purchasing (Materials Management Module)

Provide accurate estimations for Change Requests and new projects and deliver accordingly.

Support for Maintenance and repair, Construction Management (Plant Maintenance Module)

EBP (Enterprise buyer Professional- SRM module): Org structure management, Application monitoring (Portal).

Purchase order monitoring for error messages

Catalogue Upload activities

Complete knowledge of Procure to Pay cycle.

Test incident resolutions for their correct functionality.

Safeguard the smooth operation including all closing and reporting deadlines.

Interact with international Customers / team effectively

Regular support Contract creation, analyzing condition flows, reporting For RE

 

 

Required functional skills

Should be able to work independently on development, should be able to guide/mentor jr. resources. able to understand requirement and convert it to technical specifications

Profound (5-8 years) knowledge in SAP MM module, exposure to Simple Logistic would be an added advantage

Experience in handling and delivering Change requests and exposure to implementation/ transition projects.

Org structure management, Application monitoring (Portal).

Knowledge of handling Incident and Test management tools. (eg. HPSM , HPQC etc.)

Experience in client interaction (Person with experience in IT Service Industry will be preferred)

 

Reporting to: Team Lead
Key responsibilities/accountability

Responsible for working with a team of SAP ABAP Developers providing technical support and solutions

Need to interface with extended team members to ensure the highest quality solutions are delivered to our customers

Responsible for designing, developing high quality code solutions with an emphasis on quality, simplicity and maintainability

 

Needed Experience

BE/B.Tech in Computer Science or related field

Years of Experience - 3yrs to 4years

Very Good written and verbal communication

Excellent communication and customer interfacing skills

Required Skill Sets

In depth, ABAP technical expertise around ALV Reports, BDC, module pool programming, WebDynpro, workflow, smart forms and SAP Script

Building interfaces to Non-SAP Applications leveraging RFCs, BAPIs, ALE/IDOC, Proxies and Web Services

Enhancements SAP system using customer/user exit, BADIs and Switch framework

Ability to troubleshoot and reverse engineer complex ABAP code using advance debugging tools

Understanding of end to end HR processes leveraging SAP solutions

Exposure to SAP configuration skills in SAP HR modules will be an added advantage

1+ Years of experience in HR ABAP

Minimum 1 end-to-end implementation and/or 1 support projects

Design and problem solving skills, with an inclination towards quality

Excellent problem-solving and debugging skills

 

Reporting to: Team Lead
Key responsibilities/accountability

Responsible for working with a team of SAP ABAP Developers providing technical support and solutions

Need to interface with extended team members to ensure the highest quality solutions are delivered to our customers

Responsible for designing, developing high quality code solutions with an emphasis on quality, simplicity and maintainability

 

Needed Experience

BE/B.Tech in Computer Science or related field

Years of Experience - 5yrs to 8years

Very Good written and verbal communication

Excellent communication and customer interfacing skills

Required Skill Sets

In depth, ABAP technical expertise around ALV Reports, BDC, module pool programming, WebDynpro, workflow, smart forms and SAP Script

Building interfaces to Non-SAP Applications leveraging RFCs, BAPIs, ALE/IDOC, Proxies and Web Services

Enhancements SAP system using customer/user exit, BADIs and Switch framework

Ability to troubleshoot and reverse engineer complex ABAP code using advance debugging tools

Understanding of end to end HR processes leveraging SAP solutions

Exposure to SAP configuration skills in SAP HR modules will be an added advantage

3+ Years of experience in HR ABAP

Minimum 1 end-to-end implementation and/or 2 support projects

Design and problem solving skills, with an inclination towards quality

Excellent problem-solving and debugging skills

 

Reporting to: Team Lead
Key responsibilities/accountability

Maintain master data

Invoice administration and control

Invoice receiving (paper and electronic handling)

Posting preparation and transfer to SAP FI

Generate defined standard reports and process ad hoc requests as required by the team lead

Invoice processing

Payment processing

Period end processing and reporting

Conflict management

Achieve performance objectives agreed with the assigned team lead

Perform other duties as required within Accounts Payable area as agreed with the assigned team lead

Contribute to Accounts Payable process improvement initiatives as required

 

Needed Experience

Fresher

Required Skill Sets

Fluent in German Language

Read, write and speak German

50 % and greater in education

B2.2 (fine with results awaited)

Excellent communication skills (both English and German)

No regular students who are pursuing graduation. This is a full time job

Preferred B.Com/ BBA or MBA Finance graduates

 

Reporting to: Technology Head
Job purpose: (Criticality and how your role impacts the company)
The lead for the Accounting vertical is responsible for the overall delivery of services in areas of SAP FICO Area-. Comprising support and operations and rollouts/implementation as may be applicable.

Decision making/Freedom to act
The role brings in the accountability for all the services within the Accounting vertical and with it the freedom to take decisions that are operational in nature and propose any changes that are strategic in nature and needed for the services. Constructive Interfacing with the product owner and internal MGBS stakeholders is expected.
Internal MGBS: IT Operations Team
Internal METRO GROUP: MSYS, All MCC & REAL Countries, MetroNom
External: Other System Integrators (SI Partners ) as applicable
Key responsibilities/accountability

Lead and drive the engagement in the operational team responsible for the IT Vertical classified as Accounting– CTA comprising SAP FICO, SAP ABAP, interface support as applicable.

Develop and manage a team of functional & technical consultants in area of (primarily -SAP FICO/ABAP Developers).

Ensure Operational KPI’s defined for the service are met or exceeded

Ensure Implementation/Rollout /Developmental Projects are executed as per the project plan, within the estimates with no cost over runs.

Provide technical leadership while providing proposals/solutions to a business need, bring in ability to drive and lead technical solutions.

Deliver the services in line with the cost forecasted and the budgeted figures.

Report for the services to the MGBS Stakeholders /Metro Norm as applicable with particular focus on quality dashboard and operational statistics.

Enabling Migration of additional FTE’s as per plan, effective planning , transitioning and delivering services effectively

Develop internal service capability of current teams and future aligned ones as per portfolio.

Resource planning and project/support status reporting. Facilitate discussion, decision making and conflict resolution

Establish efficient working relationships with onshore counterparts and ensure overall priorities are in place.

Provide insights to the Product Owners and Offshore leads on the overall scope to be delivered.

Ensure Service adherence to processes on Incident Management, Service Management Project effort tracking etc. Effectively implement and adapt new tools and technologies as aligned by the organization.

Drive the continuous improvement culture within the service and contribute to the service line targets as required using automation, process improvements and other CI levers.

Drive people development, engagement- including performance management, informal feedback, training.

Ensure overall compliance of the team to organization processes and polices.

 

Required functional skills / Needed Experiences

Managerial Requirements

Experience in handing mid to large size teams.

Excellent stakeholder management skills with experience in engaging with service owners /leaders.

Provide thought leadership and be adept at providing solutions and putting forth best practices and technical proposals across to immediate leadership within MGBS and product owners.

Customer facing skills, including strong written and verbal communication

Ability to lead and motivate teams and work effectively with globally-dispersed resources/teams.

Exhibit excellent people management skills, driving a culture of open- ness, people engagement, and empowerment and growth a s applicable.

Required functional skills

13-16 years of overall experience in technology areas, primary focus on SAP with minimum last 3 -4 years in lead roles.

Consulting hands on experience in the SAP FICO area (General Ledger (GL), Accounts Payable (AP),Banking, Accounts Receivable (AR), Cost and Profit Center Accounting (CPA) and Internal Orders) with experience in S4 HANA implementation.

Implementation/Rollout and or Product development experience for complex projects driving with end to end accountability.

Experience in working on support projects.

Skill Set preferred

Project experience in an agile environment (SCRUM)

Experience in SAP BCM, Treasury, REFX.

Simple Finance experience / SAP Certification.

Project management tools such as MS Office/Project, plus ASAP Methodologies.

PMP / PRINCE 2 certification is preferred.

Graduate in any discipline. MBA/CA / CFA/ ICWA preferred.

 

Reporting to: Team Lead
Key responsibilities & accountabilities

Implementation / configuration of Microservices / Apps in SAP SCP.

Implementation / configuration of interfaces via SAP SCP using SAP APIs.

Implementation / configuration of SAP standard enhancements.

Support in the resolution of issues.

Second level support: liaising with SAP for implementation of OSS notes.

Independent handling of work packages and managing deliverables.

Perform incident and functional tests after successful resolution – safeguard operations stability by continuous testing.

Interact with international support teams in defined way.

Identify and evaluate problems, complaints and service requests and formulate plans of resolution.

Idea generation for process improvement.

Required skill Sets

Proven experience in all aspects of software development and strong programming skills in ABAP.

Extended knowledge of software design and software architecture.

Analytical skills to drive root cause analysis for complex problems.

Willingness to continuously learn both new technologies and business processes.

Good communications skills, strong customer focus and service mindset.

Motivated, committed, and strong self-initiative.

Strong team player and out-of-the box thinker.

Fluent in English (both spoken and written).

Needed Experiences

BE/B.Tech in Computer Science or related field.

Years of experience should be 5yrs- 8yrs.

Should be comfortable to handle team.

Interact with functional team and prepare/provide solution to client & Team Player

 

Reporting to: Team Lead
Key responsibilities & accountabilities

Providing SLS Support for applications running on K2 platform.

Being the main contact for a customer in all 2nd level support related topics.

Interfacing with customers, ProductOwner (PO) and Software Supplier around all challenges and involving other experts and/or management as necessary.

Producing regular and detailed progress reports to customers and management.

Conducting independent technical research using company supplied tools, databases, knowledge bases, etc. to find solutions.

Perform incident tests after successful resolution.

Process improvement.

Required skill Sets

Very good knowledge: K2 blackpearl, K2 forms, K2 for SharePoint

Good knowledge: SQL Server implementation skills (T-SQL, stored procedures, database design, etc)

Basic knowledge Windows Server (2012 and higher).

Basic knowledge Microsoft SharePoint 2016

Understanding of .NET (C#).

Exhibit excellent people management skills, driving a culture of open- ness, people engagement, and empowerment and growth a s applicable.

Understanding of various project methodologies as well as the software development cycle.

Ability to discuss, document and present in workshops

A good understanding of process driven approaches and BPM in general.

Being self-motivated as well as a team player

Strong in-person and written customer communication skills

Ability to prioritize work assignments and adapt to department needs or business goals

Needed Experiences

16 years of education

 

Reporting to: AM/ Manager
Key responsibilities & accountabilities

Implementation / configuration of MDG-S, F.

Implementation / configuration of SAP standard enhancements.

Support in the resolution of issues.

Second level support: liaising with SAP for implementation of OSS notes.

Independent handling of work packages and managing deliverables.

Perform incident and functional tests after successful resolution – safeguard operations stability by continuous testing.

Interact with international support teams in defined way.

Identify and evaluate problems, complaints and service requests and formulate plans of resolution.

Idea generation for process improvement.

Managerial Requirements

Experience of handling a Team of at least 5 people.

Decision Making skills.

Influencing skills.

Clear and Crisp communication skills.

Delegating and empowering skills.

Requiredskill Sets

At least 8-10 years of work experience (development) in the field of SAP ABAP with 3+ yrs. in MDG.

Technical Engineer: Know-how of the SAP Master Data Management.

Detailed knowledge of SAP MDG.

Knowledge in SAP standard interfaces, IDOCs, ALE.

Development skills (ABAP , FPM , BRF+) in current release versions of SAP MDG

Experience in Master Data Projects and knowledge on how to improve data quality

Independent working.

good English language skills.

Second level support: liaising with SAP for implementation of OSS Notes.

Independent handling of work packages and managing deliverables.

Perform incident and functional tests after successful resolution.

safeguard operations stability by continuous testing.

Interact with international support teams in defined way.

BE/B. Tech in Computer Science or related field.

Skill Set preferred

Project experience in an agile environment (SCRUM).

Knowledge with S/4 HANA.

Knowledge with SAP Cloud Platform (SCP).

Knowledge SAP Data Services, Information Steward.

 

Reporting to: Team Leader
Key responsibilities & accountabilities

Implementation / configuration of SAP standard enhancements.

Support in the resolution of issues.

Second level support: liaising with SAP for implementation of OSS notes.

Independent handling of work packages and managing deliverables.

Perform incident and functional tests after successful resolution – safeguard operations stability by continuous testing.

Interact with international support teams in defined way.

Identify and evaluate problems, complaints and service requests and formulate plans of resolution.

Idea generation for process improvement.

Required Skill

Solid knowhow of purchasing process (goods not for resale) and SAP SRM7 (Self Service Procurement).

Special knowledge of SAP SRM7 UI5 Addon.

Special knowledge of SAP MM-PUR.

Experience with SAP FIORI.

Very good customizing in current release versions of SAP SRM 7 and SAP-MM.

Experience in SAP SRM7 Implementations and rollouts (template).

Independent working.

Good English language skills.

Needed Experiences

BE/B.Tech in Computer Science or related field..

Years of Experience- 5yrs-8yrs.

Interact with functional team and prepare/provide solution to client.

Excellent communication and customer interfacing skills.

 

Reporting to: Assistant Manager IT Operations
Key responsibilities & accountabilities

Responsible for dispatching/ usage of ticket management tools - HPSM/ JIRA.

Customer orientation and relationship management.

Clear and precise communication on management of high priority issues/incidents.

Establish communication with the countries and first point of contact for escalation management and hence driving positive NPS scores.

Responsible for Incident tracking, monitoring, reporting to stakeholders.

Driving ideas to build various reports required by management/function prepare or amend templates for various reports.

Drive major incident management.

Responsible for Service desk Hotline Monitoring.

Ensure Quality of Incidents by tracking of work instructions and proper closure.

Ensure through Domain leads the Knowledge Management on recurring and complex incidents/ Service Request.

Ensure reports are delivered to stakeholders within agreed timelines and without any errors.

Analysis of data available thru various reports and identify improvement areas or highlights.

Required Skill Set

Graduates in Computer/ Science/ Technology/ Commerce.

Minimum overall 4 to 6 Years of experience in a compatible Industry.

In depth knowledge on ITIL Processes – Incident, Change and problem management.

Experience in SAP Application Management is an added advantage.

Excellent communication & Presentation skills.

Usage of ticket management tools –JIRA/HPSM.

Should be able to understand underlying business logic of the reports.

Co-ordination across functions and across customers.

Time management & Prioritization.

Ability to manage multiple assignments.

Problem solving and Decision making.

Should be assertive.

Eye for details&Result oriented.

Willingness to work in shifts (24/7/365).